General terms and conditions of Sale

Procosmet SA

Procosmet SA is a public limited company registered in the Swiss commerce register, Geneva Canton, under the CH-660.0.989.013-7 number (federal register), headquartered at 31 avenue de la Praille, charged with the exclusive distribution of the brand One Beauty Switzerland, and more specifically with the distance selling of the online-shop products through the website:

Field of application

The present “General terms and conditions of sale” concerning the online-shop and the shipping apply to all deals concluded between customers and Procosmet SA via the website:


Order can be passed via this website:

Several confirmation screens enable the customer to come back to its order. Thus, the order will only be definitely recorded with the last acceptance “click” which is equivalent to a signature. The order will only be effective after the transaction’s approval by the banking payment centers. In the case of a refusal, the order will automatically be cancelled. Procosmet SA delivers the various products available in the online-shop within the limits of stocks available. Procosmet SA has the right to establish limit values, valid per order or per time unit.

Minimum order quantity

There is no minimum order quantity requested.


The prices of the products are shown in CHF (Swiss Franc) or in € (Euro). The value-added ty is indicated in the final bill. The last fixed prices apply. Subject to modifications.

Payment method

Procosmet SA asks for a prepayment in order to process and send the orders to the customer. Accepted payment methods are payment cards stated on the website and include: VISA, EUROCARD/MASTERCARD, Paypal and in Switzerland, POSTCARD.

If you are under 18 or do not possess a payment card, you mandatorily need a previous permission from the payment card holder before entering the payment card’s details. By clicking the “Confirm” button, you confirm that you obtained the prior and formal consent of the payment card’s holder.

The protection of personal data

All information asked from the customer are exclusively destined to the management of the order by Procosmet SA.

Procosmet SA guarantees its confidentiality, in accordance with the Swiss legal provisions on data protection.

Transaction security

The management of the transactions done by payment cards is ensured by SIX Payment Services ( The calculation center of SIX Payment Services meets all the security-related requirements set by the payment card organizations. Only the latest security and encryption technologies are used. The calculation center is open 7 days a week and 24 hours a day to ensure the highest availability. ensures the security of your personal data and protects your data against any risk of loss, misuse, falsification, destruction and access or disclosure to non-authorized persons. The customer enters its payment card’s details not on the website but on the Saferpay payment window. Given the fact that the e-business software of and the Saferpay system are located on separated servers it is impossible that the payment card details are saved in the database of the e-business software. The risk of payment card misuse is thus significantly lowered. will under no circumstances give your personal data to a third party. Saferpay uses cookies during the payment process to store your payment context while processing the transaction and to check your login state. Saferpay does not archive the website’s use by customers. When a person visits the website a cookie is send to its computer (if the user accepts the cookies) or when the person has visited the website previously the present cookie is read by our servers. If you set your browser to not accept cookies, you won’t be able to execute your transactions through Saferpay. Procosmet SA is not responsible for any problems occurring during the secured transaction process since the responsibility lies with the payment organisms.

Preparation time

The preparation time refers to the time necessary to prepare the customer’s order. For orders passed via the website, the preparation time is comprised between 1 and 5 days, subject to available stocks.

Place of delivery

Orders passed via the website are delivered to the address provided by the customer during the order process.

Delivery method

Orders passed via the website are delivered by postal service for orders in Switzerland, and for orders outside of Switzerland via FedEx to the address provided by the customer during the order process.

Packaging and shipping costs

Packaging costs of products of the online-shop are covered by Procosmet SA. The shipping costs are also covered by Procosmet SA. However, Procosmet SA cannot be held responsible for fees/custom fees and/or VAT concerning deliveries outside of Switzerland.


You may return ordered products within 14 days, in perfect condition and in its original package, we will reimburse you the full amount of the purchase.


Despite the well-functioning quality check an error may always occur. If the error comes from our services, we will deliver to you the modified order for free. At the time of the delivery if the packaging is damaged, ripped or has been opened previously it is necessary to verify the condition of the articles. Products with defects must be returned to us within 10 working days following its delivery and will be replaced for free. The costs of return are the responsibility of the customer and the delivery costs are covered by Procosmet SA.

Force majeure

Procosmet SA assumes no responsibility for any violation of its contractual obligations in cases of unforeseeable circumstances or force majeure: war, catastrophe, fires, floods…; more generally all event which does not allow orders to be processed properly.

Applicable law and place of jurisdiction

The present conditions shall be governed by and construed in accordance with the laws of Switzerland. The parties, on the one hand: the customer and on the other hand: the firm Procosmet SA, expressly agree that any dispute that may arise shall be submitted to the exclusive jurisdiction of the competent courts of the Canton of Geneva, Switzerland. The place of jurisdiction is Geneva, Switzerland.

Version: may 2016

Procosmet SA reserves the right to revise the “Terms and Conditions of sales” at any time.